Privacy Policy

2.1 Personal Information

We collect the following personal information when you register for our services:

• Contact Information: Full name, email address, phone number, and physical address
• Account Information: Username, password, and account preferences
• Identity Verification: Government-issued ID or passport for verification purposes
• Payment Information: Credit card details, billing address, and payment history
• Customer Code: Unique identifier based on your country (e.g., US10001, IN10001)

2.2 Package Information

For our package forwarding services, we collect:

• Package Details: Sender information, tracking numbers, contents description, weight, and dimensions
• Shipping Information: Destination addresses, shipping preferences, and delivery instructions
• Package Photos: Images of received packages for verification and security
• Customs Information: Value declarations and customs documentation

2.3 Automatically Collected Information

• Usage Data: How you interact with our website and services
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Website preferences, login status, and analytics data
• Location Data: General location based on IP address for service optimization

3.1 Service Provision

• Process and forward your packages to international destinations
• Provide package consolidation and repackaging services
• Generate shipping labels and customs documentation
• Track and monitor package status throughout the shipping process
• Communicate with you about your packages and account

3.2 Account Management

• Create and maintain your customer account
• Verify your identity and prevent fraud
• Process payments and manage billing
• Provide customer support and resolve issues
• Send important account notifications and updates

3.3 Legal and Compliance

• Comply with customs and international shipping regulations
• Meet legal obligations and respond to legal requests
• Prevent prohibited items from being shipped
• Maintain records as required by law

4.1 Service Providers

We may share your information with trusted third parties who assist us in operating our business:

• Shipping Partners: Courier companies (DHL, FedEx, UPS, etc.) for package delivery
• Payment Processors: Secure payment gateways for transaction processing
• Technology Providers: Cloud storage, website hosting, and software services
• Customer Support: Third-party support platforms for customer service

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and protect our rights
• Investigate fraud, security issues, or illegal activities
• Protect the safety of our customers, employees, or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored in encrypted databases with restricted access
• Access Controls: Employee access is limited based on job requirements
• Regular Audits: Security systems are regularly reviewed and updated
• Physical Security: Our facilities are secured with 24/7 monitoring and access controls

5.2 Data Breach Response

In the unlikely event of a data breach, we will notify affected customers within 72 hours and take immediate steps to secure the compromised information and prevent further unauthorized access.

6.1 Access and Control

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your personal information

6.2 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Note that you will still receive essential service-related communications.

6.3 Account Deletion

You may request account deletion at any time. We will delete your personal information within 30 days, except for information we are legally required to retain for tax, legal, or regulatory purposes.

7.1 Retention Periods

• Account Information: Retained while your account is active and for 7 years after closure
• Package Records: Maintained for 5 years for customs and legal compliance
• Payment Information: Stored for 7 years for tax and accounting purposes
• Communication Records: Kept for 3 years for customer service quality
• Website Analytics: Anonymized data retained for 2 years

7.2 Secure Disposal

When information is no longer needed, it is securely deleted or anonymized to prevent unauthorized access or reconstruction.

8.1 Safeguards

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for countries with equivalent protection levels
• Binding corporate rules for intra-group transfers
• Your explicit consent where required

9.1 Types of Cookies

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

9.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.